I was very surprised when the owner of Martin Wireless contacted me after the review I posted last week.After talking to Ryan (owner) directly, he gave me information, that better explained some of the problems we went through,.
We settled up with a cashiers check on Tuesday morning.. I really think our problems were a result of both of our employees not explaining or forwarding ALL information about the process and possible "hiccups ." I think If a "hiccup" is going to delay the process, it would be better to call right away and explain. Being in business my self for more than 40 years I know that is very hard to do sometimes, but it is important to keep your customer informed of possible delays right from the start, and certainly any actual delays that do happen.
(It may upset a customer, but it does give you a better customer relationship and shows integrity.) Good luck, and may you have 40+ years of a successful business.ELHanson
Reason of review: Good customer service.